A 5 year guarantee on all loadout products.

At loadout we only stock quality tools, equipment and hardware, and we are that confident in the quality of our products that we offer an exclusive 5 YEAR warranty on all purchases made through our online store.

This 5 year Tactical Warranty covers any defects in the manufacturers material or workmanship under normal use for a period of 5 years from the purchase date.

During the warranty period loadout will either repair or replace the faulty products at no extra cost to the customer, if a product is no longer available then compensation will be offered at the product value at time of sale via a gift card.

The warranty applies to products that have failed due to manufacturing or material defect UNDER FAIR USE. Mistreaded, un-maintained, overused or abused items will not be covered by this warranty.

All warranty claims will require proof of purchase from loadout and will be subject to a product inspection to determine if the product is faulty due to a manufacturing or material defect under fair use. We reserve the right to refuse any claim if it does not meet the terms of this agreement.

Any product that incorporates an internal battery will not be covered for battery defects after a period of 1 year.

These terms do not infringe a customer’s statutory rights and we fully oblige to all terms under The Consumer Rights Act 2015.

FAQ

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Need to claim?

Contact us below with your claim and we will get back to you as soon as possible.

Please include:
  • Name
  • Email
  • Order No.
  • Brief description of fault