A 5 year guarantee on all loadout products.
At loadout we only stock quality tools, equipment and hardware, and we are that confident in the quality of our products that we offer an exclusive 5 YEAR warranty on all purchases made through our online store.
This 5 year Tactical Warranty covers any defects in the manufacturers material or workmanship under normal use for a period of 5 years from the purchase date.
During the warranty period loadout will either repair or replace the faulty products at no extra cost to the customer, if a product is no longer available then compensation will be offered at the product value at time of sale via a gift card.
The warranty applies to products that have failed due to manufacturing or material defect UNDER FAIR USE. Mistreaded, un-maintained, overused or abused items will not be covered by this warranty.
All warranty claims will require proof of purchase from loadout and will be subject to a product inspection to determine if the product is faulty due to a manufacturing or material defect under fair use. We reserve the right to refuse any claim if it does not meet the terms of this agreement.
Any product that incorporates an internal battery will not be covered for battery defects after a period of 1 year.
These terms do not infringe a customer’s statutory rights and we fully oblige to all terms under The Consumer Rights Act 2015.
How do i register?
Don't worry, it's done automatically.
When you order with us we have all the information we need to register your warranty with us.
We got you.
How do i claim?
You can claim using the contact form at the bottom of this page or by emailing email@example.com
How long will it take to claim?
We aim to get your claim resolved within 7 days from receiving your item, it will be subject to a intense inspection process which dependent on the product, can take some time.
Will it be replaced or repaired?
Dependent on the product we may opt to repair the item over replacing it, the repair will be subject to the same quality control standards as the original manufacturer.
If a product has failed beyond repair we will provide a new one.
Either option is at no cost to the customer.
What if my item has been discontinued?
If your item is discontinued but been accepted as faulty under our warranty we will provide compensation at the value of the item at the time of sale via a gift card.
How long does the warranty last?
The initial warranty lasts for 5 Years (1825 days) from the date of purchase.
Replaced or repaired items assume the remaining warranty of the original goods or 1 year (365 days) from the date of replacement or repair, whichever is longer.
What's not covered?
Items that are inspected and classed as abused, neglected, poorly maintained, over used or damaged will not be covered by this warranty.
Please do not modify or attempt to repair your items as this will VOID your warranty.
I can't find my proof of purchase?
Don't worry, if you ordered from us all of your order information will be on our system, just get in contact and we will help you out.
CHECKOUT OUR MAINTENANCE GUIDE:
Need to claim?
Contact us below with your claim and we will get back to you as soon as possible.
- Order No.
- Brief description of fault